Shipping & Delivery
All orders are typically shipped within 24 hours of you placing the order using USPS, Fedex, or UPS depending on your location and fastest available service. The typical delivery time frame is between 1 à 3 jours aux États-Unis cependant, vous pouvez recevoir vos articles beaucoup plus tôt. Expédition internationale prend 4 à 7 jours pour le Canada, le Royaume-Uni, l'Irlande et l'Australie. Other countries take around 1-2 weeks. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as postal delays.
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive a shipping confirmation email with a tracking number to track the status of your shipment. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit. Please allow 24-48 hours from the time you place your order for its status to update.
PACKAGE NOT DELIVERED OR LOST
If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family and roommates in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but Your Smile does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.
We currently ship to the United States, Canada, Mexico, Morocco, United Kingdom, Ireland, and Australia. If your country is not listed here, we can arrange special shipping offers for you. Please let us know.